To force the detection of the BlackBerry smartphone using the application loader tool, complete the following steps:
Warning: The following procedures delete either all data, or all data and applications on the BlackBerry smartphone.
For BlackBerry Desktop Manager 4.5 to 5.0.1:
- Remove the battery from the back of the BlackBerry smartphone.
- Connect the BlackBerry smartphone to the computer using a USB cable.
- In the BlackBerry Desktop Manager, double-click Application Loader.
- Click Start under the Update Software heading.
- The Device Password dialog appears. If the BlackBerry smartphone is password enabled, enter the password. If the BlackBerry smartphone does not have a password, leave this field empty.
- Click OK.
- If prompted with a list of Available Updates, choose the latest software version by selecting the corresponding check box and then click Next.
- Click the Settings button under the Device backup and restore options.
- Make sure that the Back up device data automatically during the installation process check box is not selected.
- Make sure that the Delete all application data and Erase all currently installed applicationscheck boxes are both selected.
- Click OK on the Settings dialog.
- Insert the battery into the back of the BlackBerry smartphone.
- In the Application Loader wizard, click Next to proceed with the loading process.
- When the process is complete, the Application Loader wizard displays the following message:The loading operation was successful.
- Insert the memory card, if applicable.
- Close the Application Loader wizard.
For BlackBerry Desktop Software 6.0 to 7.0:
- Remove the battery from the back of the BlackBerry smartphone.
- Connect the BlackBerry smartphone to the computer using a USB cable.
- Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
- Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
- In the Update Options screen there is the option to enter the email address to be notified in future when there may be new software versions available.
- fill in the checkbox and enter the email address in the text field to receive email notifications
- uncheck the checkbox and leave the text field blank to not receive updates.
- Reinsert the Battery which was removed in step 1
- Click Install UpdateNote: there may be a prompt to activate the device wirelessly after the upgrade.
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